Find my shift
Type your name. You will get every shift you are on across the five days, with your times, your lead and who to escalate to.
The rota, day by day
Departments
Your lead volunteer is who you report to and take instructions from. Your escalation contact is who your lead goes to when something cannot be settled on the spot — go to them through your lead unless it is an emergency.
Daily programme
Your role & the rules
Read your own team's section, then read the rules — those apply to everyone, on all five days.
Competition-day flow
Report
Sign in, meet your lead and confirm your station.
Prepare
Check equipment, lists, routes and supplies before guests arrive.
Serve
Stay calm, welcoming and focused on your assigned responsibility.
Handover
Explain unresolved matters before any break or position change.
Close
Return equipment, report incidents and leave the area ready.
Rules for every volunteer
Teamwork and conduct
Amanah- Arrive before your report time, sign in and read any update in the official volunteer group.
- Follow the agreed mashwarah and the instructions of the relevant lead, even when plans change.
- Be warm and respectful to contestants, judges, guests, families, mosque staff and fellow volunteers.
- Keep phones away unless needed for your role. Never photograph private lists, passports, travel details, marks or programme screens.
- Do not discuss judging, results, appeals or a contestant's performance in public areas.
Safety and escalation
Urgent- Immediate danger or serious medical emergency: call 999, then alert the Event Lead and mosque management.
- Missing child or vulnerable person: notify Welfare / Reception immediately with name, description and last known location.
- Never take a child or vulnerable person into an isolated area. Stay visible and involve the safeguarding lead.
- Blocked fire exit, aggressive behaviour, accident, suspected theft or major disruption: do not argue — secure the area and escalate.
- Only authorised leaders may speak publicly about an incident, result, complaint or emergency.
Contacts
Leads first, then everyone else. Tap a number to call. Please use these for event matters only.